Payment, Refund, and Complaint Policy

1. Paid RICE is a prepaid service credit used to access Mudang Ara's digital readings and related content.
2. Paid RICE remains available for 1 year from each payment date. Any unused paid RICE expires automatically after that period.
3. Promotional or event RICE follows its own campaign rules and is consumed before paid RICE when both balances are available.

1. Top-up products are sold only as fixed-price items, and the price for each product is shown before checkout.
2. Domestic checkout is operated as one-time card payment only. Cash-like or recurring methods such as bank transfer, virtual account, escrow, and subscriptions are not supported for Korean top-up review flows.
3. Payments are routed through PortOne. Domestic card checkout is processed through KG Inicis, and available card brands or checkout options may change based on review or contract conditions.

1. A user may request a refund within 7 days from the payment date only when the paid RICE top-up has not been used at all.
2. Refunds are returned only to the original payment method used for checkout. Paid RICE cannot be converted into cash.
3. Refunds are limited once any paid RICE has been used, once an instant-result digital product has been consumed, or once more than 7 days have passed since payment.
4. Partial refunds are not supported, and the available cancellation window may vary depending on the payment provider and card issuer.

1. After signing in, you can review your remaining balance, top-up history, usage history, and refund-related ledger entries in the RICE wallet.
2. Balance updates and refund processing may take a short time to appear. If the update is delayed, contact the support channel below.

제로엑스브루잉 is responsible for all transactions, refunds, and customer complaints on this site.

• Contact person: 조낙휘
• Email: [email protected]
• Phone: 010-8220-0472
• Business address: 서울특별시 강동구 풍성로37길 54